Improved customer portal
The feature to add new plan is great on the customer portal
Would be even better if we can customise it even more
To list 10 or more packages on a page becomes very challenging to browse and to select the best option
1) split vouchers into categories
1 device (budget plan)
Multi device (family plans)
Customers can use filter navigation to select the right category and browse packages based on filter requirements
Customers can then select prepaid (pay a you go) or recurring billing if cards can be saved on the platform and processed through payment gateway
2) Other offerings
Do adverts inside customer portal
Example
Upsell FTTH and other products from the customer portal
3) Log a ticket / ask a question
If customer requires assistance they can also log a ticket from the platform. Link back to Splynx
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Comments1
MarcelM
Aug 10
Other customer portal ideas
1) Show live bandwidth graph
2) Referral bonuses
3) Customer Wallet (Receive wallet credits as incentives when buying vouchers or referrals. Credits can be used for toputps and buying vouchers)
4) Show nearby hotspots on a map
5) Invoicing - Some users would like to claim data invoicing back from companies
6) Topups without buying a new voucher